Refund & Return Policy

Refund & Return Policy

At MindAura, customer satisfaction is important to us.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused.
• Be in its original packaging.
• Be in the same condition as when it was received.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened or used, unless they are defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide details of the issue.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within a reasonable timeframe, depending on your bank or payment provider.

Shipping Costs

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

Contact Us

For any refund or return enquiries, please use our Contact Us page.